Reconfirm the current official command, DNS/TLS, host resources, disk space, installer source, time, and documented prerequisites.
TROUBLESHOOTING · VERIFIED 2026-08-05
Collect evidence before changing the deployment.
Exact service names, ports, log paths, runtime commands, and repair procedures are release-specific. This guide provides a safe triage sequence and escalation package; use current official documentation for corrective commands.
Safe first response
Preserve the failure before attempting repair.
Do not delete data, reset credentials, rerun remote installers, or change multiple variables without a backup and rollback plan.
- 01Record scope and time
Capture affected users, projects, tasks, hosts, first occurrence, last known good state, and recent changes.
- 02Capture version and topology
Record MonkeyCode release/commit, deployment method, OS, host roles, resources, endpoints, and configuration changes without secrets.
- 03Preserve evidence
Collect relevant errors, timestamps, request IDs, resource metrics, disk state, network results, and sanitized logs.
- 04Isolate one boundary
Test console, environment host, Git, model, package access, DNS/TLS, and storage independently.
- 05Use an approved recovery
Follow current documentation, make one reversible change, verify the result, and record it.
Symptom map
Route the incident to the right boundary.
These checks identify a category; they are not undocumented product repair commands.
Check the separate development host, capacity, storage, network routes, recent images/packages, and concurrent demand.
Verify URL, credential scope, expiry, revocation, branch permissions, DNS/TLS, and provider availability.
Verify exact model ID, endpoint, credential, quota, region, network route, timeout, and provider status.
Reproduce commands in the environment; inspect dependencies, ports, disk, memory, artifacts, and application logs.
Stop destructive changes, preserve state, compare supported versions, test restore separately, and escalate with evidence.
Public issue evidence · checked 2026-07-30
Recent reports show where to collect better diagnostics.
These are individual GitHub user reports, not prevalence data, confirmed root causes, support commitments, or proof that every deployment is affected. Issue state can change after the check date.
A user reported repeated model-call failures and asked for clearer context-limit or resource guidance.
A user reported slow repeated custom-image pulls and occasional pull failures.
A user reported a task UI remaining in an executing state after some API failures, plus repeated context-compression failures.
A user reported a 404 while binding a GitHub website identity on the international hosted service.
A user reported unstable PHP website previews.
Do not copy destructive or privileged workarounds from an issue without checking the affected version, backups, access approval, and current maintainer guidance. Capture your own sanitized evidence before comparing symptoms.
Capacity sanity check
Confirm both published infrastructure floors.
Meeting these floors does not prove sufficient production capacity.
4 GB memory · 40 GB storage
16 GB memory · 100 GB storage
Escalation package
Make an issue reproducible and safe to share.
Never publish tokens, source code, internal URLs, customer data, prompts, or unredacted logs.
| Summary | Expected result, actual result, impact, timestamps, and reproducibility |
|---|---|
| Environment | Version, deployment mode, OS, host roles/resources, and network shape |
| Steps | Minimal numbered reproduction using non-sensitive data |
| Evidence | Sanitized errors, logs, screenshots, metrics, and request IDs |
| Changes tried | One change per attempt, result, and rollback status |
Common questions
Troubleshooting, answered.
Prefer official documentation for corrective commands; capture sanitized evidence first.
MonkeyCode will not install or the console is unavailable — what should I check?
Reconfirm the current official install command, DNS and TLS, host resources, disk space, the installer source, system time, and documented prerequisites. Make one reversible change at a time and follow current documentation for corrective commands.
A development environment will not start — where do I look?
Check the separate development environment host: capacity, storage, network routes, recently changed images or packages, and concurrent demand. The console and the environment host are distinct roles and fail for different reasons.
Model requests are failing — how do I diagnose it?
Verify the exact model identifier, endpoint, credential, quota, region, network route, timeout, and provider status. A public issue reports model-call failures without a clear reason, so capture request IDs and provider responses before changing configuration.
Repository access or Git binding fails — what causes it?
Verify the repository URL, credential scope, expiry and revocation, branch permissions, DNS/TLS, and provider availability. A public issue reports a 404 when binding a GitHub identity on the international hosted service, so validate your exact provider and hosting combination.
How do I report a MonkeyCode issue safely?
Provide a sanitized, reproducible report: summary, environment, minimal steps, evidence, and changes tried. Never publish tokens, source code, internal URLs, customer data, prompts, or unredacted logs.
ESCALATE SAFELY